We appreciate some of you are frustrated as it is not clear what the issue is, so here is a brief summary:
We estimate the dispatch time for all orders to be around 2 working days, subject to stock availability, but due to the pandemic, shipping times cannot be guaranteed for the foreseeable future.
We use Royal Mail 24 for delivery in the UK and Royal Mail Tracked Airmail for international deliveries.
UK orders will normally arrive in 2-3 days, European Union Orders 1-4 weeks (customs checks are adding delays) and World Wide orders 2-4 weeks.
Flat rate postage and packaging charges:
Note that for customers outside the UK, a customs declaration will be attached to your parcel. Your local customs may hold or examine the parcel, causing an added delay which is beyond our control. You may also be liable for additional taxes or duties for which Anvil Industry Ltd is not responsible.
If your order does not arrive within one week of placing your order (UK) or four weeks (rest of world) please contact us. Please contact your local postal service to see if there are any delays which may be affecting your order.
If you have any other issues related to the delivery of your order, such as missing or damaged product, please contact us and let us know there is a problem. Also, email if you have any questions about delivery charges or procedure: firstname.lastname@example.org
*We do not ship to every single country, and may remove a country from our shipping list if we receive a high proportion of missing or fraudulent orders, or if there is widespread copyright infringement.
** This service uses the local post office in your country, if we experience a high proportion of issues with delivery we may withdraw it.